I went to the local library looking for "Quiet" by Susan Cain for a book club, but they didn't have it. So I started glancing through the new arrivals section and after pulling out five books that didn't interest me, I suddenly started and realized this book was right under my nose. It was just what I really needed, a lesson on how to assess, analyze, articulate, and observe the world in new ways. I really like how Amy E. Herman caught my attention immediately with the colorful art, then went on to outline a convincing argument for each process for observing the world. Thanks to this book, I am now into watching the television show Brain Games and I've already noticed a few things I would not have previously. This morning, I even had the courage to tell a complete stranger that he had a dry cleaning tag stuck to the back of his collar. Not a big deal for some, but I think it shows progress. And, halfway through the book, Herman quotes Cain, just adding to the feeling this book was written just for me, even though it's based on a 3-hour course taught to thousands of police, analysts, and healthcare workers over the past ten years or so.