The Essentials of Business Etiquette offers common-sense, appropriate solutions to real life business scenarios. Barbara Patcher gives practical advice for common situations that are experienced every day in the business world. She shares her thoughts on general business etiquette, dining etiquette, tweeting, telephone and cell phone etiquette, social media, texting and many other essentials of doing business that are critical in today's world. She understands what it takes to be viewed as a professional. In this day and age of casual living, Ms. Patcher's resource is a refreshing reminder of the importance of business etiquette.