The Design of Everyday Things Revised and Expanded Edition - Donald A. Norman

Category: Science | Psychology

The ultimate guide to human-centered design

Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious-even liberating-book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance and unreasonable demands on memorization.

00. Preface to the Revised Edition

01. The Psychopathology of Everyday Things

02. The Psychology of Everyday Actions

03. Knowledge in the Head and in the World

04. Knowing What to Do: Constraints Discoverability, and Feedback

05. Human Error? No, Bad Design

06. Design Thinking